FAQ

Everything you need to know about shopping with Alta Sophia. Can't find your answer? Get in touch and we'll be happy to help.

Sizing and fit

What sizes do your pants come in?

Our Signature Tailored Pants are designed specifically for tall women and are available in sizes XXS/AU6 to XL/AU16, with your choice of a 35" or 37" inseam.

How do I find my perfect fit?

Take a look at our pants size chart. For reference, our model is 183cm and wears a size XS/AU8 with a 35" inseam.

Shipping

How much does shipping cost?

Shipping is free on all Australian orders. We also ship worldwide.

How do I track my order?

You'll receive an email with your tracking details as soon as your order is on its way.

Preorders

When will my preorder ship?

Preorder items can be purchased before stock arrives. The estimated shipping timeframe is shown on the product page before you buy.

Returns and exchanges

Can I return or exchange my order?

Yes. You have 30 days from delivery to request a return or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. To start a return or exchange, contact us with your order number.

Contact

How can I get in touch?

Head over to our contact page and we'll get back to you as soon as we can.